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Professional Standards

Professional Standards

As a member benefit, Orange County REALTORS® offers its members and their clients a vehicle to process ethics complaints and arbitration requests.

Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics (and/or the Multiple Listing Service's Rules and Regulations).

 

Pro standards, simplified:

pro standards

 

Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:

Affiliate
Anonymous Complaints

Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)

MLS Only Broker
Ethics Complaints

If you believe a REALTOR® may have acted in an unethical manner, you may seek resolution through Orange County REALTORS®’ Professional Standards Department by filing a Grievance.

Student
Arbitration and Mediation

Learn about arbitration services, as well as Mediation, an alternative to arbitration.

Designated realtor
Orange County Real Estate Mediation Center

As an Alternate Dispute Resolution, mediation between buyers and sellers may be requested through our Orange County Mediation Center.

Resources for Filing a Complaint

REALTOR® Code of Ethics

Multiple Listing Service Rules and Regulations

Resources from the National and California Association of REALTORS®

Professional Standards Department 

After reviewing the above resources, and you still require assistance, please contact us:

Cece Robles, Professional Standards & MLS Manager


*Information on this page does not constitute legal advice and is provided as a reference only. If you have any questions about the complaint or arbitration process, it is strongly recommended that you contact Orange County REALTORS® Professional Standards Department.