Professional Standards

Professional Standards

As a member benefit, Orange County REALTORS® offers its members and their clients a vehicle to process ethics complaints and arbitration requests.

Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics (and/or the Multiple Listing Service's Rules and Regulations).


Pro standards, simplified:

pro standards


Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:

Anonymous Complaints

Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)

MLS Only Broker
Ethics Complaints

If you believe a REALTOR® may have acted in an unethical manner, you may seek resolution through Orange County REALTORS®’ Professional Standards Department by filing a Grievance.

Arbitration and Mediation

Learn about arbitration services, as well as Mediation, an alternative to arbitration.

Resources for Filing a Complaint

REALTOR® Code of Ethics

Multiple Listing Service Rules and Regulations

Resources from California Association of REALTORS®

Resources from National Association of REALTORS®

Professional Standards Department 

After reviewing the above resources, and you still require assistance, please contact us:

Cece Robles, Professional Standards & MLS Manager

*Information on this page does not constitute legal advice and is provided as a reference only. If you have any questions about the complaint or arbitration process, it is strongly recommended that you contact Orange County REALTORS® Professional Standards Department.